Employer or payroll question
For account access, filing status, rejected files, or an official interpretation, use the Service Canada Employer Contact Centre.
Employer Contact CentreThe right help, without the runaround
Who should you contact?
roe.help can prepare and check ROE information locally. Every final payroll extract is checked against the published XSD before download. Service Canada remains the authority for ROE Web accounts, accepted filings, and Employment Insurance decisions.
Employee or EI question
See how to find your ROE, request a correction, apply for EI, or contact Service Canada when an ROE is late.
Open employee helpProduct feedback
ROE Help is a Baldwin Industries product. Use the Baldwin Industries hub for product, partnership, and accessibility feedback. Never include a SIN or payroll record in a feedback message.
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